Warehouse Manager (Seasonal PM Shift)

Schedule: 5:00 AM – 5:00 PM; 12-hour shift. 3-4 days per week alternating within a seven-day operation, with weekend and holiday coverage required.

Salary: $60k/annually

Essential Responsibilities

• Shift Execution & Operations: Start the shift on time, staff to the volume plan, direct daily warehouse activities, and ensure the sort and outbound operation are completed safely, accurately, and on schedule.

• Labor Planning & Scheduling: Plan staffing against daily forecasts, flex labor as volume changes, coordinate attendance and replacements with staffing agencies, and escalate staffing shortages promptly.

• Team Leadership: Lead, motivate, train, coach, and hold approximately 20–30 employees accountable to company expectations, customer requirements, productivity standards, and applicable policies.

• Throughput & Productivity: Monitor scan rates and operational performance throughout the shift; identify constraints within induction, sort, staging, or launch activities and move labor or resources to address bottlenecks.

• Parcel Sortation & Flow: Manage inbound trailer sequencing, staging, horseshoe sort configuration, and outbound launch activities to support accurate and timely movement of approximately 25,000 packages per day, with peak volume reaching approximately 35,000 packages.

• Safety & Compliance: Maintain a safe work environment, enforce forklift and powered industrial equipment requirements, maintain housekeeping standards, promptly report incidents, and stop work when conditions are unsafe.

• Customer Service: Ensure operations meet or exceed customer expectations for service, responsiveness, accuracy, and timely execution while maintaining customer standard operating procedures.

• Inventory & Accuracy: Maintain customer inventory and warehouse processes to support accurate handling, staging, scanning, and movement of goods.

• Equipment & Facility: Monitor the condition and proper use of warehouse equipment, fixtures, and facility resources; coordinate maintenance needs and escalate issues affecting safety or operations.

• Cost & Resource Management: Support efficient and economical use of labor, equipment, space, and other warehouse resources while monitoring factors that affect operational and profitability performance.

• Reporting & Handoff: Document daily volume, labor hours, productivity/scan rates, exceptions, incidents, staffing concerns, and other operational metrics; provide timely updates and a complete handoff to site leadership.

• Communication & Escalation: Serve as the primary point of contact for operational issues during the assigned shift, communicating with site leadership, customers, staffing partners, suppliers, and other business partners as needed.

• Process Improvement: Identify opportunities to improve workflow, space utilization, productivity, service, safety, and cost effectiveness, and implement approved improvements.

• Policy & Procedure Compliance: Maintain adherence to UDL policies, customer SOPs, organizational guidelines, safety standards, and applicable employment and workplace requirements.

• Employee Lifecycle Support: Assist with onboarding and offboarding, training, coaching, counseling, and development of warehouse personnel in coordination with company leadership and HR.

• External Coordination: Liaise with staffing agencies, suppliers, service providers, and external agencies or authorities as necessary.

Required Qualifications

• Three or more years of supervisory experience in warehouse, distribution, logistics, fulfillment, or related operations, including direct people leadership.

• E-Commerce fulfillment experience required.

• Experience working in parcel, e-commerce fulfillment, or another high-volume sortation environment.

• Demonstrated experience leading a shift or operation of approximately 20–30 or more employees, including temporary or agency labor.

• Working knowledge of warehouse management systems, scanning systems, and basic Excel reporting.

• Forklift certified or able to complete required certification before the season begins.

• Ability to work a 5:00 AM–5:00 PM schedule, including weekends and holidays, for the full seasonal term.

• Strong understanding of warehouse safety, housekeeping, equipment utilization, labor planning, and operational execution.

• Ability to communicate effectively with employees, leadership, customers, staffing partners, and other stakeholders.

• Authorized to work in the United States.

Preferred Qualifications

• Prior peak-season experience with a parcel carrier, 3PL, e-commerce, or high-volume fulfillment operation.

• Experience standing up or operating a new sort configuration or temporary peak operation.

• Experience with customer-facing warehouse operations and service-level requirements.

• Experience reading or working with P&L information and operational cost drivers.

• Bilingual English and Spanish.

Physical & Work Environment

• Ability to stand and walk for the majority of the 12-hour shift.

• Ability to lift up to 50 pounds.

• Ability to work in a warehouse environment that may not be climate controlled.

• Ability to work around moving powered industrial equipment, conveyors, trailers, and other warehouse machinery.

• Ability to safely perform the essential functions of the position with or without reasonable accommodation.

Equal Opportunity Employer

Updike Distribution Logistics is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, applicants may review the applicable Know Your Rights notice from the Department of Labor.