Warehouse Operations & Facilities Manager

Overall Responsibility:

The Warehouse Operations & Facilities Manager is responsible for leading and optimizing Food For The Poor's warehouse operations, ensuring efficient inventory management, accurate receiving and distribution processes, and effective coordination of daily operational activities. This position provides direct leadership to the warehouse team, fostering accountability, professional development, operational excellence, and a strong culture of service and collaboration.

The Manager is expected to exercise sound judgment, demonstrate initiative and a sense of urgency, and proactively resolve operational challenges while balancing multiple priorities. The role requires strong collaboration with internal departments to ensure warehouse operations effectively support organizational needs and mission-driven initiatives.

Additionally, the position oversees facilities maintenance and related services to ensure a safe, functional, and well-maintained working environment. The Manager is accountable for establishing operational controls, monitoring performance indicators, identifying opportunities for continuous improvement, and preparing and presenting operational reports and recommendations to senior leadership.

Key Responsibilities and Duties:

1. Warehouse Operations & Inventory Management

• Lead and oversee daily warehouse operations, including receiving, inspection, storage, inventory control, order fulfillment, packing, shipping, and distribution activities, ensuring accuracy, efficiency, and timely execution.
• Establish and maintain effective inventory management procedures, including inventory tracking, periodic physical counts, reconciliation of discrepancies, documentation, and controls to ensure inventory integrity and accountability.
• Evaluate warehouse workflows, space utilization, equipment, and resource allocation; implement improvements that enhance productivity, operational efficiency, safety, and responsiveness to organizational priorities.

2. Facilities Management, Safety & Security

• Oversee facilities maintenance, repairs, inspections, preventive maintenance programs, and related services to ensure safe, functional, secure, and well-maintained buildings, grounds, vehicles, and equipment.
• Establish and enforce workplace safety and security procedures across warehouse and facilities operations, including safe equipment use, access controls, inventory protection, hazard prevention, emergency preparedness, and compliance with applicable regulations and organizational policies.
• Coordinate external contractors, vendors, and service providers; monitor service quality, maintenance schedules, and expenditures. Proactively identify and address safety and security risks, ensure timely resolution of concerns, and coordinate incident reporting, corrective actions, and emergency response with appropriate departments.

3. Team Leadership & Development

• Provide direct supervision and leadership to warehouse and facilities personnel, establishing clear performance expectations, assigning priorities, monitoring productivity, and ensuring accountability for results.
• Coach, mentor, and develop team members through regular feedback, performance evaluations, training, and development opportunities, fostering a collaborative, engaged, and high-performing team.
• Promote a culture of ownership, urgency, problem-solving, continuous improvement, and responsible stewardship while addressing performance or operational challenges promptly and effectively.

4. Operational Planning, Problem-Solving & Cross-Departmental Collaboration

• Coordinate closely with internal departments, including Donations, Shipping & Export, Finance, Volunteer Programs, and other operational teams, to align warehouse activities with organizational priorities, service requirements, and distribution schedules.
• Anticipate operational challenges, troubleshoot issues, assess competing priorities, and make timely, well-informed decisions to minimize disruptions and maintain continuity of operations.
• Proactively identify opportunities to improve processes, strengthen internal controls, streamline coordination, and enhance service delivery across departments.

5. Performance Management, Reporting & Operational Controls

• Develop, maintain, and monitor operational reports and key performance indicators related to inventory accuracy, warehouse productivity, receiving and shipping activities, operational efficiency, safety, security, and resource utilization.
• Prepare and present regular performance updates, operational results, challenges, improvement initiatives, and recommendations to senior leadership, providing meaningful analysis to support informed decision-making.
• Establish and maintain standardized operating procedures, accurate documentation, appropriate financial controls, and effective departmental budget management, ensuring compliance with organizational policies and applicable safety and security requirements.