Warehouse Operations Manager
- Oversee daily warehouse operations and local transportation activities.
- Ensure compliance with operational, safety, and workplace standards, including facility and equipment inspections.
- Monitor operational KPIs, investigate service deviations, and implement corrective actions.
- Lead and support section leads to achieve operational excellence and service targets.
- Manage customer relationships and conduct regular business reviews on service performance.
- Plan, assign, and monitor operational projects to ensure timely and successful completion.
- Drive continuous improvement initiatives to enhance productivity, quality, safety, and operational efficiency.
- Develop manpower plans to support business growth and operational requirements.
- Lead recruitment, performance management, coaching, and development of operations team leaders.
- Handle employee disciplinary and termination matter in accordance with company policies.
- Review and analyze departmental P&L performance, including revenue, costs, and profitability.
- Identify and implement cost-saving and revenue-enhancing opportunities.
- Escalate critical operational risks and issues to management in a timely manner.
- Foster a culture of safety, accountability, teamwork, and continuous improvement.
Job Requirements:
- 3-5 years' managerial experience in 3PL warehouse operations.
- Strong leadership and people management skills.
- Ability to multitask in a fast-paced environment.
- Good understanding of warehouse operations and service delivery.
- Good communication skills with customers, vendors and stakeholders.
- Experience in operational improvement and change management.
- Independent, proactive and results oriented.
- Good command of spoken and written English.