Warehouse Operations Manager

Warehouse Operations Manager

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MISSION : For his/her domain, leads and/or contributes to logistics central warehouses operations;
designs and/or deploys solutions to deliver expected operational target performance, business value and ultimately respond to our internal and external customers' needs

KEY EXPECTED ACHIEVEMENTS

1. Warehouse Operations Management

• Lead and manage all warehouse activities, including receiving, storage, picking, packing, shipping, and returns processing.
• Ensure efficient warehouse layout, space utilization, and workflow optimization.
• Develop and implement standard operating procedures (SOPs) for warehouse operations.
• Monitor and improve warehouse productivity and operational performance.

2. Inventory Management

• Ensure inventory accuracy through cycle counting and stock audits.
• Maintain inventory integrity and control stock discrepancies.
• Monitor inventory levels and coordinate replenishment activities.
• Manage obsolete, damaged, and slow-moving inventory.

3. Inbound and Outbound Logistics

• Coordinate inbound deliveries from overseas and domestic manufacturing sites.
• Manage outbound shipments to customers, distributors, and regional warehouses.
• Ensure on-time order fulfillment and delivery performance.
• Collaborate with transportation providers to ensure on time delivery.

4. Team Leadership and Development

• Lead and coach 3PL operational staff.
• Establish performance objectives and conduct regular performance reviews.
• Manage workforce planning, scheduling, and labor utilization.

5. Safety, Quality, and Compliance

• Ensure compliance with workplace health and safety regulations.
• Maintain warehouse quality standards and customer requirements.
• Conduct safety audits, risk assessments, and corrective actions.
• Ensure compliance with company policies, regulatory requirements, and industry standards.

6. Warehouse Systems and Technology

• Manage Warehouse Management System (WMS) operations and optimization.
• Utilize ERP and warehouse technologies to enhance efficiency.
• Analyze operational data and generate performance reports.
• Support automation and digital transformation initiatives.

7. Continuous Improvement

• Identify opportunities to improve productivity, accuracy, and cost efficiency.
• Implement Lean, Six Sigma, or continuous improvement methodologies.
• Lead warehouse improvement projects and process reengineering initiatives.
• Drive KPI improvements through data-driven decision-making.

Key Performance Indicators (KPIs)

• Inventory Accuracy
• Order Fulfillment Rate
• Picking Accuracy
• On-Time Receiving and Outbound Rate
• Warehouse Productivity
• Storage efficiency
• Customer Service Level

Qualifications

Education

• Bachelor's degree (or above) in Supply Chain Management, Logistics, Industrial Engineering, or related field.

Experience

• Warehouse and logistics management experience.
• Experience managing large-scale distribution or central warehouse operations.
• Proven leadership experience in managing warehouse teams.

Technical Skills

• Warehouse Management Systems (WMS)
• ERP systems (Oracle)
• MS Excel and data analytics/PPT/BI
• Inventory control methodologies
• Lean/Six Sigma knowledge (preferred)

Leadership Competencies

• Strong people management and coaching skills
• Strategic thinking and problem-solving
• Excellent communication and stakeholder management
• Change management and project leadership
• Results-oriented mindset
• Strong sense of responsibility