Warehouse Operations Manager

Job Summary

The Warehouse Operations Manager plays a pivotal role in driving the success of our logistics operations. This leadership position is responsible for the efficient and safe management of our 260,000+ square foot facility, ensuring all warehousing activities are aligned with company objectives. You will lead a dedicated team, manage logistics processes, and spearhead continuous improvement initiatives to enhance productivity, safety, and customer satisfaction. This role requires a strong leader who is passionate about optimizing operations and fostering a positive work environment.

Responsibilities and Essential Functions

Safety and Compliance:

• Champion a zero-accident culture by developing, implementing, and directing safety programs that protect personnel, equipment, and property.
• Ensure compliance with company safety policies, OSHA regulations, and MSDS guidelines.
• Conduct safety training and report all work-related injuries immediately, ensuring prompt medical attention as necessary.

Operational Management:

• Oversee the daily operations of the warehouse, ensuring customer requirements are met efficiently and effectively.
• Manage labor scheduling, space utilization, and equipment to optimize warehouse operations.
• Lead the accurate and timely preparation, processing, and retention of all necessary reports and records related to warehouse activities.
• Develop and implement cost-effective strategies to improve operational efficiency and achieve budgetary goals.

Process Improvement:

• Identify and implement methods to improve warehouse processes, reduce costs, and enhance quality.
• Monitor key performance indicators (KPIs) and make data-driven decisions to optimize warehouse performance.
• Develop and maintain preventive maintenance schedules for company assets to ensure operational reliability.

Leadership and Team Development:

• Lead, motivate, and mentor warehouse staff, fostering a collaborative and positive work environment.
• Identify training needs and ensure personnel are equipped and trained to perform their roles effectively.
• Provide regular feedback, conduct performance evaluations, and guide employees toward improved performance.
• Facilitate team discussions for continuous quality improvement and innovation.

Customer and Stakeholder Engagement:

• Interface with customers and facility visitors, showcasing warehouse processes and capabilities.
• Collaborate with other departments, such as Customer Service, Accounting, and Executives, to ensure seamless operations and customer satisfaction.

Facility Management:

• Oversee facility maintenance, utilities, security, and other miscellaneous facility-related issues.
• Ensure the warehouse is clean, organized, and maintained to company standards.
• Continuously assess and optimize the space layout plan to meet operational needs.

Knowledge, Skills, & Abilities

General Competencies:

• Strong mechanical aptitude with the ability to effectively resolve technical problems.
• Proficiency in Microsoft Office Suite (Word and Excel required; Outlook recommended).
• Excellent oral and written communication skills, with the ability to interact effectively at all levels of the organization.
• Strong organizational and time management skills.
• Ability to lead, motivate, and mentor personnel at various levels.
• Strategic thinking and problem-solving abilities.

Leadership and People Development:

• Proven leadership skills, including team development, change management, and the ability to influence and motivate others.
• Experience in performance management, providing feedback, coaching, and developing employees.

Process Improvement and Critical Thinking:

• Demonstrated ability to identify process inefficiencies and implement effective solutions.
• Strong critical thinking skills with the ability to analyze data, draw valid conclusions, and make informed decisions.

Communication and Interpersonal Skills:

• Clear and articulate communication style that fosters open dialogue and teamwork.
• Ability to build strong relationships, resolve conflicts, and facilitate consensus-building.

Required Qualifications

• Minimum of 10 years’ experience managing warehouses greater than 100,000 square feet.
• Highly customer-oriented with a strong focus on collaboration across departments.
• Well-versed in Microsoft Office Suite (Word and Excel necessary; Outlook recommended).
• Highly skilled in verbal and written communication with customers, vendors, and co-workers.
• High school degree required; college degree preferred.
• Bilingual (English/Spanish) preferred, but not required.

Work Environment

• Must be able to lift 50 pounds.
• Exposure to hot, cold, and outdoor weather conditions.
• Typical noise level is moderate.