Warehouse Supervisor
The Warehouse Supervisor ensures proper receiving, shipping, handling, distribution and storage of all freight, product and supplies that come in and out of warehouse and directs the daily activities of other dock personnel and those acting in that capacity.
Essential Duties and Responsibilities
- Oversee day-to-day warehouse operations including receipt, storage, picking, packing, and dispatching of goods
- Act as point of contact for customer service related needs. Collaborate with operations and customer service teams to ensure accurate and timely order fulfillment
- Supervise staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
- Identify process improvement opportunities and implement best practices and technological solutions
- Utilize warehouse management systems (WMS) to manage inventory and streamline operations
- Use the metrics available to measure workload and productivity.
- Maintain accuracy with inventory levels in order to meet internal and external demand of product
- Address operational issues and inventory discrepancies; communicate effectively with clients and stakeholders
- Prepare turnover report for incoming shift, if applicable
- Assist with planning warehouse layout and space requirements in order to prevent loss or damage and to achieve full warehouse optimization
- Take into account implications of freight turnover, size, weight and other factors when allocating warehouse space
- Ensure warehouse operations comply with all OSHA safety regulations, industry standards, and company policies
- Conduct regular safety audits, inspections and training sessions; implement protocols for hazardous materials and equipment safety
- Prepare reports as required
- Oversee maintenance and repair of warehouse equipment and systems, if applicable
- Drive a forklift when necessary
- Perform other duties as assigned