Warehouse Supervisor

Monday to Friday: 06:00 - 14:00 or 14:00 - 22:00

Key Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads.

• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.

• Ensure on-time dispatch and adherence to customer KPIs (OTIF).

• Lead, coach, and motivate warehouse colleagues to deliver high performance.

• Conduct daily briefings and ensure effective communication across shifts.

• Manage absence, timekeeping, performance, and conduct.

• Support recruitment and onboarding of new team members.

• Ensure adherence to Health & Safety, site rules, and safe systems of work.

• Promote a strong safety culture, leading by example and ensuring PPE compliance.

• Conduct incident investigations, near miss reporting, and corrective actions.

• Ensure WMS accuracy and rigor in scanning and stock movement processes.

• Support cycle counts, inventory investigations, and stock integrity improvements.

• Resolve discrepancies and escalate issues where required.

• Identify and implement improvement opportunities (Lean / waste reduction).

• Ensure adherence to Standard Operating Procedures (SOPs).

• Support the rollout of new processes, systems, or customer implementations.

• Drive productivity, cost efficiency, and quality improvement

• Productivity (units per hour / cost per unit)

• Accuracy (pick accuracy, stock accuracy)

• Service performance (OTIF / DIFOT)

• Engagement and H&S performance (near misses reported, absence levels)

Key Skills & Competencies

• Strong leadership with ability to motivate and engage teams.

• Good knowledge of warehouse processes and 3PL operations.

• Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel).

• Excellent communication, problem-solving, and decision-making skills.

• Ability to work effectively in a fast-moving, customer-focused environment.

• Previous supervisory experience within warehousing, logistics, or 3PL (essential).

• Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable.

• Proven experience delivering against KPIs and service levels.

• Experience with continuous improvement / lean methodologies beneficial.

• GCSEs/NVQ Level 2 or equivalent (minimum).

• FLT licence (Reach/Counterbalance) desirable based on site needs.

• Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous.

• Leads by example – visible, engaged, and approachable.

• Customer-focused and service-driven.

• Resilient under pressure, able to prioritise and adapt.

• Fair and consistent approach when managing people and performance.