Warehouse Systems Support Associate

The Warehouse Systems Support Associate serves as a vital operational subject matter expert, bridging warehouse operations and the project team during system rollouts. They bring hands-on warehouse distribution experience to support implementation, testing, training, go-live, and stabilization activities across multiple sites. The position will work independently in fast-paced operational environments—including refrigerated, freezer, and standard warehouse settings—and will maintain a willingness to travel up to 75% during the program.
Job Functions:

Operational Guidance & SME Support: Serves as the operational subject matter expert between distribution center operations and the WMS project team, leveraging functional knowledge across receiving, put away, inventory control, replenishment, picking, shipping, and transportation execution.
Process Standardization & Improvement: Documents current processes, identifies exceptions and process gaps, and assists in the development of standardized operating procedures.
System Testing & Validation: Executes test scripts, validates system functionality, and accurately documents issues encountered during User Acceptance Testing (UAT) and End User Testing (EUT).
Training & Change Management: Trains, coaches, and supports supervisors, super users, and warehouse associates to drive the adoption of new warehouse processes and system capabilities.
Execution & Stabilization: Supports successful execution through training, testing, go-live, and hypercare stabilization while maintaining strong communication across operational teams.

Experience/ Training/ Education

2 years of hands-on warehouse operations experience within a distribution center environment.
Experience documenting processes, identifying operational exceptions, executing test scripts, and validating system functionality during User Acceptance Testing (UAT) or End User Testing (EUT).
Prior experience supporting a WMS implementation, upgrade, go-live, warehouse startup, or serving as an operational Super User or SME. Background in food distribution operations, multi-site facilities, or handling specialized inventory requirements (such as lot control, FEFO, and traceability) is highly desirable.
Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
Basic training or exposure to supply chain process mapping, Standard Operating Procedure (SOP) documentation, and food safety or traceability standards (such as FSMA 204).
Coaching or instructional training to effectively train, guide, and support supervisors, super users, and warehouse associates during system rollouts.
Associate Degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

Knowledge, Skills, and Ability

Warehouse Operations: Working knowledge of end-to-end distribution center workflows, including Receiving, Putaway, Inventory Control, Replenishment, Picking, Shipping, and Transportation Execution.
System Technology: Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
Specialized Inventory Processes: Knowledge of food distribution operations, lot control, FEFO, product traceability, catch weight, inventory management, and FSMA 204 traceability requirements (preferred).
Implementation Lifecycles: Understanding of WMS implementations, upgrades, go-lives, testing phases, and hyper care stabilization activities.
Process Documentation: Ability to document current processes, identify operational exceptions, and support the development of standardized operating procedures.
Testing & Validation: Proficiency in executing test scripts, validating system functionality, and accurately documenting issues during User Acceptance Testing (UAT) and End User Testing (EUT).
Communication: Strong verbal and written communication skills to bridge warehouse operations and project teams clearly.
Training & Coaching: Ability to train, coach, and support supervisors, super users, and warehouse associates during system rollouts.
Problem-Solving: Strong problem-solving abilities to identify process gaps and communicate operational issues clearly.
Adaptability & Independence: Ability to learn and effectively utilize a WMS and work independently in a fast-paced operational environment.
Environmental Tolerance: Ability to work in refrigerated, freezer, and standard warehouse environments as required.
Mobility & Travel: Willingness and ability to travel up to 75% during the implementation program.

Working Conditions:
Requires the ability to work independently in a fast-paced, high-pressure operational environment while coordinating closely with cross-functional project teams and warehouse associates. Operates primarily on-site within active distribution centers and project headquarters during testing, training, go-live, and hyper care stabilization phases. Must be able to work in a variety of distribution center environments, including standard warehouse, refrigerated, and freezer settings. Requires the willingness and ability to travel up to 75% of the time during the implementation program to support multi-site operations and warehouse startups.

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