Warehousing Manager

Job Responsibilities

1. Oversee the day-to-day operations of our Singapore e-commerce fulfilment warehouse, including receiving, inspection, put-away, picking, packing, dispatch, returns and stocktaking.
2. Maintain the WMS and ensure inventory records are accurate. Investigate stock discrepancies, improve storage planning and reduce inventory losses.
3. Liaise with cross-border e-commerce clients, resolve order issues and customer complaints, and prepare warehouse operations reports.
4. Supervise part-time and local warehouse staff. Develop SOPs and monitor productivity and service turnaround times.
5. Coordinate with freight, customs clearance and transport providers. Plan inbound schedules and manage operating costs.
6. Maintain warehouse safety and 5S standards. Track warehouse KPIs and recommend improvements.

Requirements

1. Diploma or higher qualification. A background in supply chain, logistics or international trade is preferred.
2. At least 3 years of hands-on experience managing an overseas warehouse for cross-border e-commerce, preferably in Southeast Asia or Singapore.
3. Proficient in WMS and Microsoft Excel, including pivot tables and formulas for inventory and operations analysis.
4. Familiar with cross-border freight, customs clearance and last-mile delivery, with a basic understanding of Singapore warehousing and import compliance.
5. Strong written and spoken English and Mandarin, with good communication and team coordination skills.
6. Able to work overtime during peak periods and independently handle operational issues. Strong cost awareness is preferred.