Warranty Analyst

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators’ warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. This is a fully in office position at our KCMO location.

• Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
• Works with Service Managers to ensure warranty is properly administered.
• Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
• Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
• Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
• Prepares electronic warranty claims for DSFW customers.
• Maintains control of open claims, so that past due claims can be resolved.
• Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
• Performs other duties as assigned by a supervisor.