Warranty Analyst

ABOUT YANMAR COMPACT EQUIPMENT NORTH AMERICA

Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for use in markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party independent dealer network across North America.

POSITION OVERVIEW

The Warranty Analyst is responsible for processing and resolving warranty claims, ensuring compliance and accuracy across all warranty documentation and records, and serving as a key resource for the dealer network on warranty policies and procedures. This role works cross-functionally with internal teams and Yanmar factory partners to drive timely resolution of claims, support continuous improvement in warranty processes, and deliver a high standard of dealer and customer satisfaction.

KEY RESPONSIBILITIES

• Process and resolve warranty claims accurately and in accordance with Yanmar policies and timelines.

• Ensure all warranty documentation is complete, compliant, and properly maintained.

• Maintain warranty records and ensure accurate, up-to-date reporting across all relevant systems.

• Provide guidance to dealers on warranty policies, procedures, and claim submission requirements.

• Follow up on outstanding warranty claims to ensure timely resolution and dealer and customer satisfaction.

• Collaborate with Warranty Administrators, Warranty Analysts, and factory partners to support claim adjudication and recovery.

• Identify trends in warranty data to support root cause analysis and product improvement efforts.

• Assist in the development and maintenance of warranty process documentation and training materials for the dealer network.

• Data mining in Yanmar’s Telematics Platform where it relates to warrantability of failures.