Warranty Claims Specialist
Summary
Manages warranty claims between corporate and branch offices, handling data entry, vendor coordination, and claim resolution to ensure timely payments and compliance with warranty policies.
Summary:
The Warranty Claims Specialist works as a liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.
Responsibilities:
- Administratively support centralized warranty claims processing
- Foster effective and timely communication between all branches and corporate warranty department
- Communicate and coordinate with supervisor on processing issues
- Overall responsibility for data entry upkeep and maintenance of warranty claims
Duties:
- Receive and process copies of the closed warranty repair order
- Enter necessary claim data into multiple supplier systems
- Communicate with branch personnel related to submitted warranty claims
- Communicate with vendor warranty departments as needed
- Track and report on open warranty claims to determine if additional action is needed for payment
- Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
- Other duties as assigned