Warranty Manager (2320)

Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Other duties as assigned