Warranty Manager & Operations Support

Our Benefits:

• Company-Paid Health Insurance
• Company-Funded HRA Balance
• Company-Paid Life Insurance
• Additional Voluntary Group Insurance Options
• Eligible For Annual Pay Increases
• Eligible For Bi-Annual Bonuses
• 3% Annual 401(k) Match
• Paid Time Off & Company Holidays
• $1,000 Employee Referral Bonus

Job Title: Warranty Manager and Operations Support

Reports to: Operations Manager

Department: Operations

Job Summary: Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop.

Supervisory Responsibilities: None

Duties/Responsibilities:

Support daily functions including, but not limited to:

• Process warranty claims
• Verify distributor warranty requirements
• Post credits received for warranty claims
• Follow up with distributors regarding unpaid claims
• File warranty documentation and keep warranty records organized
• Build Pneulogic controls for Dutton and Howell locations
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers
• Program and assemble InPower switching
• Train customers on spreader control calibrations and drop tests
• Troubleshoot and repair customer spreader controllers
• Assist Sales department in coordinating customer trainings
• Work in multiple locations as needed

Required Skills/Abilities:

• Ability to work alone with minimal or no supervision
• Working knowledge of basic office software (such as Microsoft Office)
• Working knowledge of company software and procedures
• General comprehension of and experience in the truck build-up process
• Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems
• Great attitude and ability to work with others
• Good communication skills, written and verbal
• Ability to multitask and has good organizational skills
• Detailed and goal oriented with effective time management skills
• Confident public speaking with the ability to train customers
• Mechanically inclined
• Valid driver’s license

Education and Experience:

• High school diploma or equivalent
• Mechanical related experience

Physical Requirements (representative but not exhaustive):

• Sitting, crouching, kneeling
• Manual finger dexterity
• Heavy lifting; 50 pounds or more
• Twisting, bending, reaching, and stretching
• Long periods of standing
• Exposure to shop noise and dust
• Exposure to moving mechanical parts and vehicles
• Exposure to hot and cold temperatures

Core Values:

• Integrity with a strong moral compass
• Exceptional work ethic with grit
• Team player attitude
• Innovation