Warranty Operations Manager (2356)

Job Purpose:

The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.

ESSENTIAL FUNCTIONS:

Duties and Responsibilities JOB REQUIREMENTS:

• Overseeing and Managing the Warranty Office Duties and team members
• Maintaining communication with the homeowners, sub-contractors, staff members as required
• Problem solving warranty issues presented through the team members, homeowners and ticket system
• Performing all Warranty General office duties
• Serving as internal department quality control
• Responsible for maintaining oversight and execution of warranty procedures
• Responsible for generating reports and monitoring status on department metrics
• Other duties as assigned