Warranty & Validation Technician

About Us:

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit. teamwork, collaboration, and an unwavering standard of ethics.

Position Overview:

The Warranty & Quality Validation Technician plays a critical role in ensuring the quality and reliability of DMA products through rigorous inspection and validation processes. This hands-on position is responsible for executing standardized inspection procedures on new and existing parts, supporting engineering teams by collecting and documenting inspection data, and contributing to warranty investigations. Operating under the direction of the Warranty & Product Validation Engineer, the technician works closely with product quality and warehouse teams to ensure inspection activities align with DMA’s quality standards and continuous improvement goals.

Key Responsibilities:

1. Inspection Execution & Data Collection

• Perform inspections on development and production parts using DMA’s standardized inspection processes.
• Document inspection results using worksheets or within the ERP system for evaluation by the engineering team.

2. Warehouse Inspections

• Conduct initial arrival and random sample inspections at DMA warehouse locations, as assigned by the Product Quality Engineer.
• Coordinate inspection activities with warehouse staff to ensure minimal disruption to operations.

3. Prototype Evaluation

• Inspect new part prototypes from manufacturing facilities, documenting findings for early-stage product evaluations.
• Assist with identifying potential part quality issues before full-scale production.

4. Support for Warranty & Training Activities

• Assist the Warranty & Product Validation Engineer in training repair part crews on proper inspection and handling procedures.
• Support warranty inspection efforts by providing preliminary defect assessments and contributing to root cause analysis.

5. Inspection Scheduling & Coordination

• Follow a structured inspection schedule provided through the ERP system and direct instructions from the Product Quality Engineer.
• Ensure timely execution of assigned inspection tasks to support overall quality assurance timelines.

6. Technical Disassembly & Reassembly

• Safely disassemble and reassemble parts as needed to facilitate detailed inspection processes.
• Ensure proper handling of all parts to maintain quality and safety standards.

7. Documentation & Reporting

• Prepare initial inspection reports and contribute findings to the engineering team for further evaluation.
• Maintain accurate and organized records of inspections, including photos and written observations.

8. Additional Responsibilities:

• Perform other duties as assigned.

Reporting Structure:

• Reports directly to the Technical Product Support & Quality Control Manager.
• This position has no direct reports.