Warrior Salute Manager

Summary:

The Warrior Salute Program Manager oversees daily operations and staff for the Warrior Salute Program. This role serves as the primary contact for referrals and external partners, develops strategic partnerships, and expands outreach and referral networks. The Program Manager also fosters community engagement among Veterans and oversees operations of the Nucor and Chelton Rise Houses.

Essential Job Duties:

• Lead and oversee day-to-day operations of the Nucor and Chelton Rise Houses, supervising House Assistants and ensuring program effectiveness
• Supervise, train, and onboard staff; facilitate staff and house meetings; maintain training compliance and documentation
• Ensure full compliance with CDS Life Transitions policies, Warrior Salute Veterans Services requirements, and regulatory standards
• Participate in hiring, performance management, and termination decisions within established chain of command
• Maintain accurate participant records, intake documentation, and daily shift notes
• Ensure facilities, equipment, and property are safe, secure, and properly maintained; oversee fire drills, maintenance records, and purchasing documentation
• Serve as primary liaison with U.S. Military representatives, the Veterans Administration, and community partners to identify and refer prospective participants
• Conduct outreach and marketing to military, veteran, and community organizations to grow referral sources
• Manage referral intake process, including tours, program overviews, assessments, and coordination of start dates
• Develop and maintain relationships with referral agents, funding sources, and community partners
• Collaborate with marketing team to develop outreach materials and promotional collateral
• Assist with development and implementation of policies and procedures related to referrals, intake, outreach, contracts, and new program initiatives
• Contribute to monthly Warrior Salute scorecard reporting to ensure program metrics and goals are met
• Foster community engagement by collaborating with Veterans to develop optional activities and events
• Conduct regular face-to-face meetings with Veterans to assess needs and support ongoing success
• Maintain flexibility in scheduling to meet the needs of program participants
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to work independently and motivate others.
• Ability to communicate effectively, both orally and in writing.
• Must be able to travel as needed for business meetings, etc.; valid NYS Driver’s License required

Education and Experience:

• Associate’s degree in a health or human service field required, Bachelor’s degree preferred.
• Prior experience with working with Veterans preferred.

Physical Requirements/Working Conditions:

• Ability to sit continuously.
• Ability to reach above shoulder level.
• Ability to turn/twist upper body.
• Able to use hand repetitive action for fine manipulating, keyboarding and typing.

Corporate Qualifications/Expectations:

• Adhere to all CDS Life Transitions and Warrior Salute policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
• Maintain all required certifications/training by State regulations and CDS Life Transitions policy
• Act as a professional representative of CDS Life Transitions and Warrior Salute in regards to appearance, behavior, temperament, communication, language, and dress.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, skills, required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the direction of the employer.