Waste Supervisor, Contracts **Internal Bulletin limited to CUPE Local 30 employees within Waste Services**

The City of Edmonton is dedicated to building a vibrant, healthy, and sustainable community. We foster a workplace culture grounded in respect, safety, collaboration, and continuous improvement. As part of our team, you will contribute to essential municipal operations that directly enhance the quality of life for all Edmontonians.

Reporting to the Supervisor, Integrated Collection Services, the Waste Supervisor provides vital front-line leadership and operational oversight within Waste Collection Services. This role is responsible for the implementation of systems, standards, processes and consistent customer service levels. By fostering an inclusive, supportive environment, the Waste Supervisor ensures robust operational efficiency across multiple facilities and service delivery areas.

What will you do?

• Lead, mentor, and coach front-line staff and developing leaders across multiple operational collections areas

• Plan, direct, and oversee day-to-day operational schedules, route coordination, and staffing assignments

• Participate in and support the planning and development of Collections strategies, initiatives and performance measures

• Respond to and manage emergent field situations, including safety incidents, spills, weather events, and customer complaints

• Establish and uphold uniform service standards for customer service and the employee experience

• Oversee the operational management of contract service delivery, monitor contractor performance, document deficiencies, tracking chargeback amounts and manage related administrative processes

• Lead regular "Tailgate Talks" to share updates, discuss safety procedures, gather feedback, and address team questions

• Conduct workplace safety reviews and ensure work is being performed in a proper and safe manner

• Facilitate recruitment processes, conduct performance evaluations, and manage attendance processes under general supervisory direction

• Collect operational data, analyze performance metrics, and drive continuous process improvement initiatives