Water & Sewer Field Supervisor / Utilities Ma

Position Summary

Under the general direction of the Director and Assistant Director of Water & Sewer, the Field Supervisor is responsible for planning, directing, supervising, and coordinating the daily activities of the Water Distribution and Wastewater Collection divisions while also assisting with warehouse operations, inventory management, and materials procurement.

This position ensures that all field operations are completed safely, efficiently, and in compliance with City policies, TDEC regulations, OSHA requirements, and departmental Standard Operating Procedures (SOPs). The Field Supervisor also serves as the primary liaison between field crews and management, ensuring effective communication, proper documentation, and efficient use of labor, equipment, and materials.

Essential Duties and Responsibilities

Field Operations

• Plan, organize, assign, and supervise daily work activities for Water Distribution and Wastewater Collection crews.
• Coordinate emergency response for water main breaks, sewer backups, lift station failures, and utility emergencies.
• Monitor work quality and ensure all work complies with departmental standards and applicable regulations.
• Conduct daily tailgate safety meetings and ensure compliance with OSHA safety standards.
• Inspect completed work for quality, accuracy, and compliance.
• Ensure proper traffic control procedures are followed.
• Coordinate after-hours emergency response and on-call activities.
• Assist in developing work schedules and crew assignments.
• Evaluate field conditions and determine labor, equipment, and material requirements.
• Coordinate utility locates and excavation activities.
• Assist with contractor oversight and inspection of utility construction projects.
• Monitor preventive maintenance programs for:
  • Fire hydrants
  • Water valves
  • Lift stations
  • Sewer mains
  • Water mains
  • Water storage facilities
• Assist with CMOM implementation and regulatory compliance.

Water Distribution Responsibilities

• Supervise installation and repair of:
  • Water mains
  • Water services
  • Fire hydrants
  • Valves
  • Meters
• Coordinate flushing programs.
• Assist with water loss reduction initiatives.
• Ensure accurate documentation of all repairs.
• Monitor leak detection efforts.
• Assist with water quality investigations.

Wastewater Collection Responsibilities

• Supervise:
  • Sewer main repairs
  • Service Lateral Repairs
  • Manhole rehabilitation
  • Lift station maintenance
  • Sewer cleaning
  • CCTV inspections
• Coordinate emergency sewer overflow response.
• Monitor infiltration and inflow reduction projects.
• Assist with sewer rehabilitation projects.
• Ensure proper documentation of sanitary sewer overflows.

Warehouse Responsibilities

The Field Supervisor shall also assist with warehouse operations to ensure crews have the necessary materials and equipment to perform their duties.

Responsibilities include:

• Assist with warehouse organization.
• Maintain accurate inventory records.
• Track inventory usage.
• Monitor minimum and maximum inventory levels.
• Recommend stock replenishment.
• Coordinate receiving and inspection of materials.
• Verify delivered quantities.
• Ensure proper storage of materials.
• Monitor expiration dates where applicable.
• Coordinate equipment and tool inventories.
• Maintain warehouse cleanliness and organization.
• Assist with annual inventory counts.
• Ensure all materials are entered into Cityworks or inventory software.
• Coordinate material requests from field crews.
• Assist with procurement planning.
• Monitor hydrant inventory.
• Monitor valve inventory.
• Monitor repair clamp inventory.
• Monitor pipe inventory.
• Monitor fittings inventory.
• Coordinate emergency material purchases when necessary.

Administrative Responsibilities

• Complete daily work reports.
• Review employee time sheets.
• Approve work orders.
• Ensure Cityworks work orders are completed accurately.
• Maintain repair spreadsheets.
• Track productivity metrics.
• Assist with budget preparation.
• Monitor departmental expenditures.
• Prepare monthly reports.
• Attend staff meetings.
• Assist with employee evaluations.
• Recommend process improvements.

Leadership Responsibilities

• Lead by example.
• Promote teamwork.
• Foster a positive work environment.
• Mentor employees.
• Train new employees.
• Identify training opportunities.
• Resolve employee conflicts.
• Maintain high morale.
• Encourage accountability.
• Promote excellent customer service.

Safety Responsibilities

• Enforce OSHA regulations.
• Conduct safety inspections.
• Ensure PPE compliance.
• Investigate accidents.
• Complete incident reports.
• Coordinate safety training.
• Promote safe work practices.
• Ensure confined space procedures are followed.
• Ensure trench safety requirements are followed.
• Monitor lockout/tagout compliance.

Equipment Responsibilities

Responsible for oversight of:

• Excavators
• Backhoes
• Dump trucks
• Service trucks
• Vacuum trucks
• Sewer jet equipment
• Pumps
• Generators
• Trailers
• Small equipment
• Hand tools

Coordinate maintenance with Fleet Services.

Customer Service

• Respond to customer concerns.
• Meet with property owners.
• Explain repairs and outages.
• Coordinate emergency notifications.
• Maintain professional public relations.
• Represent the department professionally.

Minimum Qualifications

• High School Diploma or GED required.
• Five (5) years of progressively responsible experience in water and wastewater utilities.
• Minimum two (2) years supervisory experience preferred.
• Experience with municipal utility operations and managing emergency response.
• Experience with inventory management is preferred.

Licenses & Certifications

Must possess or obtain:

• Valid Tennessee Commercial Driver's License
• Tennessee Water Distribution License Grade II
• Tennessee Wastewater Collection Certification Grade II
• Trench Safety Training

Knowledge, Skills & Abilities

• Water distribution systems & wastewater collection systems
• Utility construction practices
• Lift station operations
• Underground utility locating
• Inventory management
• Microsoft Office Suite
• Cityworks & GIS (preferred)
• Excellent leadership and communication skills
• Strong organizational skills
• Ability to manage multiple priorities simultaneously

Physical Requirements

The employee must frequently:

• Walk uneven terrain
• Lift up to 75 pounds
• Climb ladders
• Enter confined spaces
• Work outdoors in all weather conditions
• Stand, bend, kneel, and climb for extended periods
• Respond to emergencies during nights, weekends, and holidays

Performance Expectations

The Field Supervisor is expected to:

• Ensure work is completed safely, efficiently, and on schedule.
• Maintain accurate records of repairs, labor, materials, and equipment usage.
• Support effective inventory control and warehouse operations.
• Promote preventive maintenance rather than reactive maintenance.
• Ensure regulatory compliance with all applicable federal, state, and local requirements.
• Develop employees through coaching, training, and mentorship.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.

Serve as a trusted leader who supports the Director's vision for delivering reliable, efficient, and customer-focused water and wastewater services to the City of Manchester