Waterloo, IA - Service Advisor

Waterloo, IA - Service Advisor

Job Purpose: Schedules service jobs and assigns to service technicians. Works closely with customers to ensure total customer satisfaction.

Essential Duties:

• Fields internal and external customer inquiries to the Service Department.
• Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
• Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
• Opens and maintains work orders.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Reviews Pathways “What’s New” regularly.
• Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
  • • Performs other duties or functions as directed by management in line with the objectives of the dealership.

*Safety Sensitive Position

Service Advisor Pay & Benefits:

• Competitive Pay
• Comprehensive Benefits Package (including health, dental, vision, & life)
• Company Matched 401(k) Retirement
• PTO & Holiday Pay (starts on day one)