Waterpark Front Desk

Responsibilities and Duties

The primary responsibilities and duties of this position consist of, but are not limited to, the following:

• Greet and register guests to the waterpark
• Contact housekeeping or maintenance staff when guests report issues
• Answer inquiries pertaining to the waterpark, resort and Wisconsin Dells area.
• Record guest comments or issues and refer to managers as necessary
• Collect payments for goods and services
• Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.
• Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
• Safeguarding the confidentiality of customer, company and employee information.
• Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
• Maintaining a cooperative working relationship with guests and the entire staff.
• Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
• Handling difficult situations tactfully.
• Consistently showing the ability to recognize and deal with priorities.
• Meet deadlines for time-sensitive activities.
• Maintain a well-groomed, professional appearance appropriate for the position and the situation.

Creating the highest customer satisfaction possible

• Use professional language with guests and subordinates, both in person and over the radios.
• Have complete knowledge of the areas of your operation.
• Have a clean, sanitary, organized work station.
• Practice cash handling policies and procedures in line with Chula Vista Resort's stated standards.