Chula Vista Resort

Discussion

Waterpark Maintenance

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Introduction

This standard procedure establishes and describes the essential function, authority, duties, responsibilities, job requirements, and performance criteria of the aquatics maintenance technician position for Chula Vista Resort.

Functional Role

The basic function of the waterpark maintenance position is to monitor and ensure the proper function and condition of all waterpark related items.

Reporting Relations

Directly Reports to: Aquatics Maintenance Supervisor

Indirectly Reports to: Aquatics Manager on Duty

Direct Report(s): None

Responsibilities and Duties

The primary responsibilities and duties of this position consist of, but are not limited to, the following:

  • Willingness to take the most effective role deemed necessary by supervisors or managers.
  • Performing repairs and work orders for the aquatic facilities.
  • Maintaining the operational effectiveness of the aquatic facilities.
  • Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
  • Safeguarding the confidentiality of customer, company and employee information.
  • Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
  • Maintaining a cooperative working relationship with guests and the entire staff.
  • Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
  • Handling difficult situations tactfully.
  • Consistently showing the ability to recognize and address priorities.
  • Meeting deadlines for time-sensitive activities.
  • Completing all obligations in a timely, efficient manner.
  • Maintaining a well-groomed, professional appearance appropriate for the position and the situation.
  • Creating the highest customer satisfaction possible by:
    • Ensuring you provide prompt, friendly, quality service
    • Using proper language to guests and subordinates, both in person and over the radios.
    • Having complete knowledge of the areas of your operation.
    • Having a clean, sanitary, organized work station.
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