Watt Front Desk Agent Full Time

ABOUT THE ROLE

Seeking an experienced Full-Time Front Desk Agent. Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout. Represent management during off hours as needed. Ensure proper accounting functions in the POM system daily and respond to guest concerns per the Hilton brand standard and the hotel SOPs.

Essential Duties:

• Properly secure guest information in the POM system.
• Able to learn safety, emergency, and accident prevention policies and procedures.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Understand and adhere to proper credit card and cash handling policies and procedures.
• Ability to learn Hilton brand standards and policies.
• Ability to follow hotel SOPs.

Specific Requirements of this role:

• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Manage and resolves all guest complaints in a professional and courteous manner.
• Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance.
• Hilton University learning program completion and continued learning.
• Perform other duties as assigned by management. MOD responsibilities as assigned.