WC Call Center Representative

Specific Duties and Responsibilities:

• Providing inbound telephone customer service, catalog requests, post sales order requests and order entry in a call center environment.
• Investigating status of an existing service request or initiating a new order or credit in response to customer service inquiry.
• Documenting every call with actions taken to resolve issue or inquiry.
• Provide customer with details of new or existing orders to include routing, tracking, and proof of delivery.
• Defusing difficult situations and making it “right” for the customer to promote customer loyalty.
• Strong problem-solving skills and ability to make swift, sound judgments
• Analyzing and responding to customer communications in a timely manner.
• Resolving order entry problems or customer service requests while engaging in a professional relationship with the customer.
• Taking responsibility to ensure each customer interaction is exceptional
• Entering accurate order requests; ensuring specific customer requirements are followed.
• Following up on special requests and orders, reviewing customer’s needs and matching needs to product, updating customer files and profiles.
• Quickly, accurately and professionally answer inbound calls regarding inquires on placing a new order; include explanation of gifts and services available features and benefits and costs.
• Accurate data entry of customer orders to include ship methods and greetings.
• Escalating problems and concerns beyond the ability of the Order Entry Gift Consultant to an immediate Supervisor or Manager.