WCC Coordinator (Evening) (FT)

Rate: $21.00/Hr

OVERSEE THE DELIVERY OF SERVICES IN THE CRISIS PROGRAM

• Read staff log and guest files when coming on shift.
• Serve as a receptionist by answering the phone and door.
• Monitor meal, snacks and, cleanup of Crisis guests.
• Oversee the registering and checking in of guests on your shift.
• Provide guests with emergency clothing and inform Case Manager of other clothing needs.
• Assess the physical, emotional and spiritual needs of Crisis guests; intervening whenever possible and referring when appropriate.
• Document all activities and file appropriately (i.e., daily log book, incident reports and guest files).
• Keep office clean and straightened.
• Assist volunteers on your shift.

UPHOLD A STANDARD WITH ALL CRISIS PROGRAM GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND EXHIBITS CHRISTLIKENESS

• Counsel those individuals that fall short of meeting the program and spiritual expectations.
• Model Christ through your actions and words as you seek to help these individuals overcome conflict.
• Look for opportunities to make referrals.
• Be vigilant for any inappropriate behaviors, (i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery and/or weapons).
• Exhibit non-threatening conflict resolution amidst guest disputes.
• Enforce program principles and procedures in a spirit of compassion and respect.
• Document any and all corrective actions and file where designated.

C. MAINTAIN A SAFE AND SECURE ENVIRONMENT

• Conduct random bunk checks to make sure everything is safe and secure. Make sure guests are in their appropriate bunks after hours. Document information regarding guests returning after curfew.
• Manifest vigilance in helping to prevent any accidents, acts of violence, and/or any crisis situations from occurring.
• Note any hazards or potentially hazardous situations and either correct or refer the issue to the Case Manager or Homeless Services Supervisor.
• Notify appropriate Emergency Personnel (medical, mental health, law enforcement, fire department, etc.).
• Defuse and/or refer all incoming Crisis telephone calls; documenting for follow-up.
• Supervise guest intake and departure.

ADDITIONAL RESPONSIBILITIES

• Attend weekly staff meetings as requested.
• Attend any internal/external training or seminars, as suggested by Homeless Services Supervisor.
• Attend any required First Aid, CPR, and/or Fire Safety training as scheduled by Homeless Services Supervisor.
• Monitor medicines needed by guests.
• Oversee dinner and cleanup.
• Perform related work and other duties when required and as assigned.