Web and App Support Technician I

Position Overview

Provides reliable digital support with a primary focus on updating website content and maintaining CMS platforms to ensure accurate, accessible, and timely information delivery. Strengthens organizational communications and member engagement by performing consistent, detail oriented web operations and supporting routine digital workflows. Contributes to overall efficiency by assisting with documentation, coordination, and platform upkeep, while providing backup support for email marketing tasks as needed.

Essential Job Functions

1. Maintain and publish materials through CMS platforms following established procedures, including preparing and uploading product images, videos, files, and text.
2. Update and maintain website content using approved HTML and CSS to ensure accuracy, consistency, and accessibility.
3. Monitor, troubleshoot, and document basic website and platform issues, escalating when necessary.
4. Collaborate with team members to coordinate routine work, maintain organized records, and support daily digital operations including data entry and documentation.
5. Support website migration tasks, departmental initiatives, and special projects as assigned.
6. Provide backup support for email marketing by executing routine updates using approved email automation tools.
7. Other duties as assigned

Non-essential Job Functions

• Assist with account updates under direction from senior staff.
• Document information for escalation of technical tickets.
• Participate in department initiatives as assigned.