Web Application Support Engineer (L3)

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

Work Location: AIA Head Office, Makati City

Work Set-Up: Hybrid, 3-4 days onsite per week

About the role

The IT Production Support Level 3 (L3) Web Applications Support Engineer is responsible for providing advanced production support, technical troubleshooting, development support, and operational leadership for enterprise web applications, APIs, middleware, and backend services. This position serves as the highest technical escalation point for business-critical web platforms and requires extensive expertise in web technologies, backend development, cloud infrastructure, databases, integrations, and DevOps practices. The role requires exceptional analytical thinking, systems thinking, communication, stakeholder management, leadership, and customer service skills to ensure high availability, reliability, performance, and continuous service improvement.

Key responsibilities

• Act as L3 escalation support for critical web application incidents and outages

• Lead technical bridge calls during high-priority incidents and coordinate resolution activities across teams

• Perform comprehensive root cause analysis and develop sustainable preventative solutions

• Support and maintain enterprise web applications, portals, APIs, and backend services

• Troubleshoot frontend, backend, database, integration, and authentication issues

• Diagnose database performance issues and optimize application interactions

• Proactively identify service degradation risks and system vulnerabilities

• Coach and mentor junior support engineers (Application Support Level 2)

• Create and maintain operational documentation, support runbooks, and troubleshooting guides

• Lead technical review sessions and lessons-learned workshops

About you

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Software Engineering, Electronics and Communications Engineering (ECE), or Computer Engineering Technology or equivalent technology-related discipline

• Minimum 5 to 8 years of experience in Web Application Development and Production Support

• Minimum 3 to 5 years supporting enterprise web applications

• Experience supporting high-availability and customer-facing platforms

• Experience handling production incidents, escalations, and service recovery

• Experience in Azure DevOps and CI/CD implementation

• Proficiency in front-end technologies: Angular, ReactJS, VueJS, Next.js, TypeScript, JavaScript ES6+, HTML5, CSS3, Bootstrap

• Proficiency in back-end technologies: Java Spring Boot, ASP.NET Core, Node.js, Express.js, Python, Laravel, REST APIs, Microservices

• Proficiency in database technologies: SQL Server, PostgreSQL, MySQL, MongoDB, Redis

• Proficiency in cloud and infrastructure: Microsoft Azure, Linux Administration, NGINX, IIS Web Server, Apache Web Server, Docker, Kubernetes

For your appreciation, these are some of the benefits that we are offering;

✅ Guaranteed 14th-month pay

✅ Annual Performance Bonus (Subject to both company and individual performance)

✅ Retirement Plan

✅ HMO with free 2 dependents (upon hire for Principal and upon regularization for the eligible dependents)

✅ 15 days VL and 15 days SL (Pro-rated for mid-year hire)

✅ Group Life Insurance

✅ Protection benefits, and a lot more w/c will be discussed during the job offer stage.

Should you be interested, please feel free to submit your updated résumé and complete the required questions to proceed with and expedite your hiring process.