Web Content Manager

Note\: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at\: https\://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26142563&tz=GMT-06:00&tzname=America/Denver

The Montana Department of Labor & Industry (DLI) is seeking a Web Content Manager to join its Communications Team, helping to make online information clear, accurate, accessible, and easy to use. This position reviews, edits, organizes, drafts, and maintains content on DLI websites and works with program staff and the website team to help ensure Montanans, businesses, workers, and other customers can find the information and services they need.

The successful candidate will be a strong writer and editor who can organize complex information into plain language, manage competing requests, and work closely with subject-matter experts and technical staff to provide a helpful and accurate user experience.

MISSION STATEMENT\:

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

WHAT WILL YOU DO\:

• Coordinate, draft, edit, organize, and publish public-facing content on DLI websites from a customer-focused perspective
• Work with program staff to turn policies, procedures, and technical information into clear, reliable information for the public.
• Use plain-language, readability, and accessibility practices when reviewing, creating and updating web pages, documents, links, headings, images, and other online content.
• Review and update content to ensure it is accurate, current, consistent, and understandable.
• Help program areas identify outdated, duplicative, inaccurate, or difficult-to-understand content and coordinate needed updates.
• Maintain content standards, templates, style guidance, and review processes for staff who contribute web content.
• Use website analytics, search terms, customer questions, and staff feedback to identify content that is difficult to find or understand and recommend content improvements.
• Work closely with other team members to ensure digital content supports a consistent, understandable, and user-friendly experience.
• Coordinate with program, communications, technical, and website staff to prioritize and complete web-content updates.
• Support timely content updates during program changes, public notices, emergencies, and other high-priority communications.
• Train and support staff who contribute web content or request updates to DLI websites.

WHAT YOU BRING\:

Applicants will be evaluated on demonstrated skills and experience, regardless of how those skills were gained. Relevant experience may have been gained through employment, self-employment, military service, education, volunteer work, community service, or other settings.

• The successful candidate can demonstrate skill in\:
• Writing, editing, and proofreading clear, concise, and accurate information for public audiences.
• Working in a high-demand environment, balancing and prioritizing multiple tasks, and responding to deadlines.
• Explaining complex policies, processes, requirements, or technical information in plain language.
• Managing, updating, or organizing content in a website, intranet, knowledge base, content-management system, or similar online platform.
• Working with subject-matter experts to gather information, resolve questions, and meet deadlines.
• Applying accessibility practices, including meaningful headings, descriptive links, alternative text, readable document formatting, and clear page structure.
• Identifying information that is unclear, outdated, duplicative, difficult to find, or not organized around a customer’s question or task.
• Using website analytics, search data, customer feedback, or similar information to improve content or customer communications.
• Managing multiple requests and using sound judgment to prioritize work.
• Working collaboratively with program, communications, technical, and website staff.
• Learning new programs, processes, and subject areas and applying that knowledge to web content.

Experience working with government services, public information, digital accessibility, web analytics, search-engine optimization, or content governance is helpful but not required. Applicants who are highly motivated self-starters that are able to work independently and with a team are most likely to be successful in this position.