Web Production Manager

If you’re looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role purpose

Web Production Services offers content management services within Digital Production Services. The department supports the Group’s businesses and functions to effectively deliver messages digitally through HSBC public websites and intranets.

The primary role of a Web Production Manager (WPM) is overall management and accountability for designated team, websites and website owners. The role will be the point of contact for stakeholders on their day-to-day requirements and serve as first line of escalation. The role will be the final approver in the content publishing workflow – and therefore bear ultimate responsibility in safeguarding quality standards and integrity of content published on HSBC websites based on the website owners’ specifications.

The role entails management of production initiatives and oversee delivery of the team including accessibility check, content related search engine optimisation requirements, tagging, support IT and emergency deployment tests, incidents management and publishing risks, and help administer compliance as required by website owners. The role holder is expected to collaborate with multi-disciplinary teams eg IT, marketing, vendor, and other SMEs to identify technical gaps and resolution.

The role is required to have a level of understanding of content management systems used by HSBC and will have to achieve competency in those systems.

The Web Production Manager is expected to assist and/or report to the identified chapter lead within the service. The chapter lead will then be responsible for the team’s objectives and performance review, supporting the Production lead in making sure the overall goals and strategic alignment both on the service and business are met.

Principal Accountabilities and Responsibilities

• Ensure team adherence to department guidelines, compliance regulations, policies and procedures relating to content and web design with coordination with teams and business stakeholders
• Periodic review of processes to identify opportunities and actionable improvements to be implemented
• Maintain documentation and ensure consistency in navigation, use of templates, functionality and different website elements through testing and deployments
• Work with teams to generate, review and analyse websites performance
• Guarantee a high-quality of work by reviewing own and team’s output, identify skills gaps, and provide training as needed
• Ensure delivery of projects according to specification, cost, and timeline by regularly monitoring requirements, planning, and directing production in collaboration with different teams eg IT, vendor, marketing, etc.
• Technical expertise on web development, content management systems, and other digital publishing platforms and tools
• Solid knowledge on CSS, HTML and JavaScript to conduct day-to-day content management activities and oversee the team’s delivery and targets
• Maintaining best practice in producing online content, in accordance with compliance, and style guides
• Essential understanding on proofreading and editorial content check
• Structured and systematic working style in managing tasks assigned as a member, lead and the subject matter expert
• Restate the fundamentals of website user experience, accessibility standards Web Content Accessibility Guidelines (WCAG), analytics and Search Engine Optimisation SEO practices to enable process and website metrics improvements
• Work with support teams in addressing production issues through root-cause analysis, risk and impact assessment and create mitigating controls
• People skills to develop capabilities and skills of all team members through structured training programmes, embedding a coaching culture, peer-to-peer mentoring, and future skills

Skills & Capailities

• Proficiency in Mac OS, Microsoft Windows and MS Office applications
• Web experience: Working knowledge of HTML5, CSS, and web design principles is required
• Video production experience: Working knowledge of video creation process from pre to post production

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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