Web Sales Administrator

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team!

Culture Index Survey:

Southern Hobby Distribution, LLC. was founded in 1991 with one simple goal: to become our customers’ greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry.

Southern Hobby Distribution is seeking a reliable and detail-oriented Web Sales Administrator to support our operations. This role plays a key part in ensuring accurate order processing, secure payment handling, and outstanding customer service for our retail partners and customers. The ideal candidate thrives in a fast-paced environment, communicates effectively, and brings a positive, team-oriented attitude to every interaction.

Key Responsibilities:

• Process and manage online orders with accuracy and efficiency
• Handle credit card transactions and ensure secure payment processing
• Provide excellent customer service via phone, email, and online channels
• Respond promptly to customer inquiries, order issues, and requests
• Maintain organized and up-to-date records of transactions and customer interactions
• Collaborate with internal departments to ensure timely and accurate order fulfillment
• Monitor order volume and prioritize tasks in a high-paced environment

Qualifications:

• Excellent phone presence and strong verbal/written communication skills
• Highly organized with strong attention to detail
• Ability to multitask and perform well under pressure
• Positive demeanor and customer-first mindset
• Experience with online order entry and payment processing preferred
• Proficiency with Microsoft Office and web-based systems

Work Environment:

• On-site training required
• Opportunity for remote or hybrid work schedule upon successful completion of training
  

#LI-Hybrid