Web Sales Manager
Position Overview
The Web Sales Manager is a hands-on sales leader responsible for driving online sales performance by leading, coaching, and developing BrandsMart USA’s team of Web Sales Agents in an on-site office environment. This role owns the day-to-day management of the web sales floor, developing selling technique, monitoring conversion and revenue metrics, and ensuring every customer interaction across phone, email, and live chat reflects the company’s service standards. The ideal candidate is an accomplished salesperson in their own right with a proven record of managing and motivating commission-based sales teams, and brings strong product knowledge in appliances and consumer electronics.
Key Responsibilities
Lead, coach, and develop the on-site Web Sales Agent team to exceed individual and team sales goals
Own web sales revenue and conversion targets, average order value, and response time
Recruit, onboard, and train agents through side-by-side coaching and call and chat reviews
Manage sales floor scheduling and staffing coverage across all operating hours, seven days per week
Handle escalated customers and complex sales personally, modeling de-escalation and closing technique
Ensure disciplined CRM use in Zendesk or Salesforce, including data quality and follow-up
Partner with Customer Success, E-Commerce, Merchandising, Store Operations, and Logistics to resolve issues quickly
Keep the team current on product knowledge, promotions, pricing, and inventory for appliances and electronics
Report on sales performance and lead improvement initiatives across the online sales journey
Build an accountable, high-energy office culture that retains top sales talent
Ensure compliance with company policies, data privacy regulations, and PII safety
Qualifications
Extensive sales experience with a proven record of exceeding revenue and performance goals
Demonstrated experience managing and coaching a sales team in an on-site office environment
Proven ability to drive results in a commission-based, metrics-driven sales organization
Appliance and consumer electronics sales experience strongly preferred
Experience in inside sales, contact center, or e-commerce sales across phone, email, and chat
Strong analytical mindset with experience building and acting on sales performance metrics
Hands-on leader with the credibility to sell and close alongside the team
Excellent verbal and written communication skills with a professional, customer-focused approach
Highly organized, with strong multitasking skills in a fast-paced sales environment
Proactive, results-driven, and collaborative with cross-functional partners
Bachelor’s degree in Business, Sales, Marketing, or a related field preferred
About BrandsMart USABrandsMart USA is one of the leading appliance and consumer electronics retailers in the Southeast United States. With over 45 years of retail excellence, 11 store locations, and a rapidly growing e-commerce presence, we offer thousands of top-brand products at unbeatable prices. Our mission is to deliver an exceptional shopping experience that combines selection, service, and savings – both in-store and online. Join a passionate team that’s driving the next chapter of digital growth for a trusted and iconic retail brand.