Webfactory Support (French Speaker) M/F
We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.
Responsabilities:
- Level 1 support operations;
- Manage website updates, user requests, and incident resolution;
- Serve as the communication bridge between users, stakeholders, and technical teams;
- Align user needs with team priorities and technical requirements;
- Monitor support performance and ensure service quality;
- Promote best practices in accessibility, security, and GDPR compliance.
Requirements and skills:
- Degree in Computer Engineering or a related field;
- Familiarity with:Incident Management: EasyVista (nice to have);
- Analytics: Matomo (nice to have);
- Knowledge of SEO, GDPR, and data privacy regulations;
- ITIL certification (nice to have);
- Fluent in English and French (spoken and written);
- Adaptability to new contexts and challenges;
- Team-oriented mindset;
- Strong interpersonal and communication skills;
- Proactive problem-solving attitude.
In this role, you’ll manage website updates, handle support requests, and play a key part in resolving incidents, all while acting as the bridge between users, stakeholders, and technical teams. You’ll have the opportunity to strengthen both your technical and communication skills in a fast-paced environment, contribute to secure and accessible digital services, and grow in a team that values ownership, collaboration, and continuous improvement.