Website Product Discovery Lead - Integrated Marketing Owned Channels

Are you ready to shape the future of digital experiences at a global leader in financial services? This is your opportunity to leverage your expertise, collaborate with top talent, and make a tangible impact on business growth and client engagement. Join a team that values your skills, supports your career mobility, and empowers you to grow as a leader in digital product strategy.

As a Web Product Discovery Lead within the Integrated Owned Marketing Team, you will play a key role in unifying and modernizing jpmorgan.com, driving business growth, and enhancing client engagement across the Corporate & Investment Bank (CIB). You will be part of the web product team and help advance J.P. Morgan’s client-first approach and global leadership in digital experiences.

Job responsibilities:

• Lead the development and implementation of a user-centric discovery operating model to identify UX challenges and advocate for users, ensuring alignment with web product team goals.
• Oversee project management and team leadership for multiple roles and projects within the UX Design and Research domain, providing day-to-day feedback, guidance, and critique to foster collaboration and innovation.
• Champion user-centric design principles and practices across all web product initiatives, translating research findings into actionable UX recommendations and web strategies.
• Collaborate closely with the Web Product Manager and cross-functional partners, including marketing, sales enablement, analytics, testing, and platform design, to ensure cohesive design and research efforts.
• Serve as a conduit to critical partners and stakeholders to escalate dependencies and identify sources of user research participants across the CIB.
• Identify and engage internal and external user audiences to support research initiatives and qualitative testing, ensuring diverse perspectives inform design solutions.
• Develop and implement feedback loops to ensure continuous refinement and improvement of design solutions based on quantitative and qualitative data.
• Ensure consistency and alignment with J.P. Morgan’s client-first approach and global leadership across the website and related experiences.
• Present findings, recommendations, and updates to executive leadership and key stakeholders.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in design, marketing, business, or a related field.
• 7 + years of experience in digital product design and research with a focus on web platforms.
• Proven experience developing and implementing user-centric discovery and design models.
• Demonstrated ability to identify, engage, and manage diverse user audiences (internal and external) for research and testing purposes.
• Strong analytical skills with experience synthesizing qualitative and quantitative data to inform design decisions.
• Familiarity with research tools and platforms (e.g., UserTesting, Qualtrics, SurveyMonkey, or similar).
• Ability to translate user insights into actionable recommendations for product and design teams.
• Strong relationship management skills and demonstrated ability to collaborate with internal and external partners, including marketing, sales enablement, analytics, testing, and platform design teams.
• Excellent written and verbal communication skills, with the ability to collaborate effectively and present to executive leadership.
• Meticulous attention to detail, with a highly organized approach to project management and team leadership.

Preferred qualifications, capabilities, and skills:

• Experience working within the financial services industry.
• Proficiency in Figma and Adobe Experience Manager.
• Master’s degree.