Website & UX Capability Manager

Website & UX Capability Manager

GENEVA, CH, 1202

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Website & UX Capability Manager

About the position:

Main areas of responsibility:

Collaborate on journey-led website design and optimisation

Prioritise frontend capability enhancements and feature requests based on strategic business guidelines and market needs

Ensure alignment with relevant technology teams throughout the development lifecycle

Validate feature quality, usability and business readiness before deployment

Monitor roadmap delivery and the implementation of agreed frontend initiatives

Own frontend performance indicators across markets

Monitor and improve website speed, user experience and engagementIdentify performance gaps and lead optimisation initiatives

Support markets in adopting Builder.io and other frontend capabilities

Develop implementation guidance, governance frameworks and training materials

Deliver training where required

Oversee website operational standards and Design System governance

Support the execution of frontend initiatives and major digital campaigns

Coordinate the investigation and resolution of website, content and capability issues

Monitor recurring issues and drive long-term corrective actions

Requirements:

University degree or equivalent

At least five years of experience in Digital Marketing or Information Technology Management

Hands-on experience in a market digital role or in Digital and Information Technology

Fluency in English

Knowledge of frontend platforms, Builder.io, component libraries, Design Systems and headless architecture

Experience with Core Web Vitals, Lighthouse, Google Analytics and frontend performance management

Understanding of user experience principles, accessibility standards and journey optimisation

Experience with Figma

Fundamental knowledge of Hypertext Markup Language, Cascading Style Sheets and JavaScript

Understanding of application programming interfaces and webhooks

Ability to collaborate effectively across markets, user experience teams, technology teams and external partners

Strong ownership, consumer focus and commitment to continuous improvement

• Ownership of a website capability roadmap supporting multiple markets
• Opportunities to contribute to scalable, user-friendly and high-performing consumer experiences
• Cross-functional collaboration with markets, User Experience (UX) specialists, digital marketing functions and technology teams
• Opportunities to build market capabilities through governance, documentation and training
• A role focused on website performance, accessibility, operational excellence and continuous improvement

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.