Wedding & Event Inquiry Specialist (Full-Time)
Summary
Answer phone, email, and text inquiries from couples about weddings and events, recommend venues, schedule tours, and log activity in a CRM.
Wedding & Event Inquiry Specialist (Full-Time or Part Time)
By Landmark | Plainfield, NJ
By Landmark is hiring a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you’ll guide conversations, answer questions, and schedule venue tours across our properties.
No cold calling, all inbound leads.
Responsibilities
- Respond to inbound inquiries via phone, email, and text
- Speak with couples/clients to understand event details (date, guest count, style)
- Recommend the best-fit venue(s) and schedule tours
- Follow up consistently to convert inquiries into appointments
- Log activity in CRM and manage scheduling
- Coordinate with venue sales teams
Qualifications
- 1–3 years of customer service, call center, or scheduling experience
- Strong phone presence and communication skills
- Organized and able to manage multiple conversations at once
- Comfortable using CRM systems and scheduling tools
- Hospitality or event experience is a plus
Compensation & Schedule
- Hourly + commission opportunities
- In-person role (Plainfield, NJ)
- Weekend availability required
- Work-from-home flexibility on weekends
Why Join Us
- No cold calling, high-intent inbound leads
- Fast-paced environment with clear goals
- Opportunity to grow into sales or event roles
- Work with well-known venues across NJ & PA