Weekend & Overnight Full-Time Client Support Staff

JOB SUMMARY

Under the supervision of the Director of Housing, the Overnight Client Support Staff is responsible for maintaining a secure and safe environment during late-night, early-morning, or weekend hours at The Launchpad, a residential apartment facility for youth experiencing homelessness. The Safety Staff protects residents and the property from threats, hazards, and unauthorized access. Other responsibilities include monitoring resident activities, addressing any immediate needs or concerns, and enforcing the building rules and guidelines.

JOB DUTIES

• Monitor youth during shift to ensure their safety and well-being.
• Enforce The PLACE Launchpad rules and guidelines in a fair and consistent manner.
• Address any immediate needs or concerns of residents.
• Maintain cleanliness and organization within the facility.
• Uphold confidentiality and privacy standards in accordance with policies and regulations.
• Conduct hourly scheduled and random foot patrols of the Launchpad facility areas, including the lobby, stairwells, parking, and exterior grounds.
• Respond immediately to alarms (intrusion, fire, panic) and investigate noise complaints, resident disturbances, or property damage.
• Maintain accurate shift logs, incident reports, and safety logs with precise times and details.
• Escalate incidents to emergency services when necessary and follow established emergency procedures.
• Inspect for signs of theft, damage, or tampering; enforce site policies and safety protocols.
• Conduct hourly safety inspections, report hazards, and ensure compliance with security and safety regulations.
• Other duties as assigned.

**Please note that this job description is not a comprehensive list of all tasks or responsibilities required for this role. Duties may change at any time, with or without notice. **