Welcome Center Program Manager

Full-Time | Exempt | On-site during Welcome Center operating hours

Schedule may vary based on staffing coverage, partner meetings, events, emergencies, and other program needs.

St. Vincent de Paul of Baton Rouge is seeking an organized, steady, and compassionate Welcome Center Program Manager to lead the daily operations of our Welcome Center for the neighbors we serve, as well as our staff, volunteers, and community partners. In this role, you will focus on building a strong team, keeping services running smoothly, and making sure the Welcome Center stays accessible and responsive to the needs of every person who walks through our doors.

Reporting to the Chief Services Officer, the Welcome Center Program Manager provides overall operational leadership and direct supervision for the Welcome Center team, including Guest Advocates, Basic Needs Attendants, Intake Specialist and the Care & Essentials Coordinator. You will oversee staffing, partner coordination, facilities, resource navigation, basic-needs services, safety, budgeting, and reporting, and you will serve as a hands-on working supervisor when the day calls for it. Through this work you will help carry out the mission of St. Vincent de Paul with dignity, compassion, and excellence.

What You'll Do

• Supervise Welcome Center staff, managing hiring, onboarding, training, performance, and employee concerns in coordination with HR and the Chief Services Officer.
• Develop staff schedules that ensure appropriate coverage during operating hours, and step in as a working supervisor when staffing needs require.
• Oversee daily operations, including operating hours, space use, service availability, and procedures, and escalate significant matters appropriately.
• Ensure services are delivered safely, consistently, and in accordance with SVDP policies and standards, keeping the Welcome Center welcoming, organized, and responsive.
• Monitor service availability, identify operational gaps or barriers affecting neighbors, and respond to complaints and grievances.
• Coordinate day-to-day communication, scheduling, and space use with community partners and service providers, and maintain current information on available services, eligibility, and referral contacts.
• Ensure accurate and timely program data, HMIS documentation, incident reports, and required records.
• Track program KPIs, participation, referrals, and service utilization, and prepare routine program, grant, and leadership reports.
• Monitor the operating budget, grant-funded expenses, supplies, and equipment needs; review staff timekeeping; and coordinate financial matters with Finance.
• Oversee the condition, cleanliness, access, and security of the Welcome Center, coordinating maintenance and repairs with SVDP Facilities.
• Review incidents and coordinate follow-up, documentation, and corrective action; ensure required emergency procedures and drills are completed.
• Coordinate response to safety, security, severe weather, and facility emergencies, as well as closures and other operational disruptions.

Who We're Looking For

Required

• A compassionate, service-minded leader who values treating every individual with dignity and respect, including neighbors experiencing homelessness, some of whom may be in crisis.
• A bachelor's degree in a human services field. Equivalent experience will be considered.
• At least three years of experience working with individuals experiencing homelessness.
• At least two years of supervisory experience, with the ability to lead, coach, and hold staff accountable.
• Strong written and verbal communication skills with neighbors, staff, community members, and professional partners.
• Sound judgment in routine, crisis, safety, and emergency situations, with strong problem-solving and conflict-resolution skills.
• The ability to manage changing priorities, analyze program data, and identify trends or concerns.
• Experience developing and maintaining policies, procedures, workflows, and operating standards.
• A person who maintains neighbor confidentiality and professional boundaries.
• A valid driver's license.
• Someone willing to adjust their schedule as needed for staffing coverage, partner meetings, events, and emergencies.

Preferred

• Experience managing community-based programs, resource centers, shelters, social services, or other multi-service operations.
• Experience coordinating multiple community partners, service providers, or referral networks.

Physical Requirements

• Able to stand, walk, and sit frequently; climb stairs; balance; and stoop, kneel, crouch, or crawl.
• Able to occasionally lift and/or move up to 50 pounds.
• Work is performed primarily in an office and community environment, with occasional exposure to weather conditions and a moderate noise level.

St. Vincent de Paul of Baton Rouge is a Catholic lay organization dedicated to serving individuals and families in need. If you are looking for meaningful full-time work where your leadership and compassion help create a welcoming, well-run place for neighbors to find help and hope, we invite you to apply.

We are an equal opportunity employer and an E-Verify Program Participant.

If you require a reasonable accommodation during the application process, please let us know.