Welcome Center Staff - Weekend Opener
Summary
Greet and assist YMCA members and guests at the front desk, handle registrations and inquiries, and maintain a welcoming environment during weekend and part-time weekday shifts.
Pay Rate: $12 - $14 per hour
Schedule: Saturday and Sunday: 6:30 a.m.–12:00 p.m.
Wednesday, Thursday, and Friday: 11:00 a.m.–4:00 p.m.
Job Purpose:
- The Welcome Center Staff at the YMCA of Reading & Berks County plays a crucial role in creating a welcoming and inclusive environment for all members and visitors. This position is responsible for providing exceptional customer service, ensuring smooth operations at the front desk, and supporting the overall mission of the YMCA to foster community engagement and personal growth.
Key Responsibilities:
- Greet and assist all members, guests, and program participants with a friendly and professional demeanor.
- Handle membership inquiries, process registrations, and manage member accounts efficiently.
- Answer phone calls, respond to emails, and provide accurate information about YMCA programs and services.
- Maintain a clean and organized front desk area, ensuring that promotional materials and schedules are up-to-date and accessible.
- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Resolve member concerns and issues promptly, escalating to management when necessary.
- Collaborate with other YMCA staff to support events, programs, and special projects.
- Uphold the YMCA’s values of caring, honesty, respect, and responsibility in all interactions.
- Participate in training sessions and meetings to stay informed about YMCA policies and updates.
- Contribute to a positive and supportive team environment, fostering a sense of community within the YMCA.