Welcome Desk Associate

What You'll Do:

• Facilitate an exceptional experience for the NOJCC Community through warm greetings, customer service, and smooth check-in processes.
• Create memorable experiences for members, anticipating and accommodating their needs.
• Assist members with the NOJCC App and website.
• Troubleshoot member issues and facilitate communication between supervisors
• Manage and maintain the courtesy desks in a clean and presentable form
• Be actively engaged in "cross-selling" the other key revenue components of the NOJCC to members/guests- i.e., Fitness, Aquatics, Pre-school, after-school, summer camps, etc, by obtaining enough program knowledge of these key program areas.
• Knowledge of NOJCC emergency, security, and safety protocols (i.e., fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergencies
• Other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Create a positive, welcoming environment in person and over the phone for all those who come to the NOJCC, including but not limited to members, program participants, guests, and staff.
• Checking in members and guests according to the NOJCC procedures.
• Monitoring up-to-date memberships and member check-ins.
• Verifying approved access to the facility.
• Ensuring all guests have been properly checked in.
• Answering phones and redirecting calls.
• Ensure the welcome desk is kept neat and stocked with all flyers and materials.
• Report Maintenance and Facility requests to the appropriate staff.
• Be able to adjust work schedule to provide evening and weekend walk-in tours for prospective members when time permits.

Perks

Complimentary Fitness Membership

401K Contributions

EAP Assistance