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Hermès

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Welcomist Internship - Boutique Roma

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This position is no longer accepting applications(closed Aug 4, 2026).

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

  • Welcome clients with a warm and hospitable greeting;

  • Build strong relationships with clients in order to discover their needs and wishes;

  • Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

  • Manage customer queues through a dedicated app on Hermès devices;

  • Support the Sales Associates Team by helping schedule their appointments and customer visits;

  • Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

  • Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

  • Fluency in Italian and English. A third language will be considered an advantage;

  • Proficient with Excel / IT tools;

  • Willing to work with expected full-time working hours;

  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;

  • Team player mentality to build meaningful relationships and ability to work autonomously;

  • Availability, flexibility and dynamism to function in a high-pace environment;

  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

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