Welfare Officer (Dormitory in Changi East)

The Welfare Officer provides holistic support for the well-being, mental health and welfare needs of dormitory residents. The role combines welfare coordination, resident engagement and basic counselling support to promote emotional well-being, harmonious community living and positive social integration within the dormitory environment.

The Officer will handle both day-to-day welfare support and provide counselling intervention for residents experiencing emotional, social or personal difficulties, escalating cases where necessary.

Key Responsibilities

Resident Welfare & Case Support

• Attend to residents’ welfare concerns and provide timely support and follow-up
• Identify vulnerable residents and provide appropriate welfare assistance or referrals
• Support case management and escalate complex or high-risk cases to relevant stakeholders
• Maintain records of welfare cases, interventions and follow-up actions

Counselling & Psychosocial Support

• Conduct basic counselling and support sessions for residents experiencing emotional, social or personal difficulties
• Provide early-stage psychosocial assessment and identify residents requiring further intervention
• Offer crisis support and immediate intervention where required, including appropriate escalation
• Maintain confidentiality of counselling records and case documentation in accordance with guidelines
• Support conflict mediation and emotional stabilisation within the dormitory community

Welfare Programme & Community Engagement

• Plan, coordinate and implement welfare programmes, outreach initiatives and recreational activities
• Conduct resident engagement sessions to understand needs and strengthen communication channels
• Organise mental wellness workshops, awareness programmes and community-building initiatives
• Promote harmonious living and positive community integration among residents

Stakeholder Coordination

• Liaise with employers, NGOs, healthcare providers and relevant stakeholders on resident welfare and counselling matters
• Support referrals to external professional services when required
• Collaborate with partners to enhance resident support and well-being programmes

Reporting & Documentation

• Maintain accurate records of welfare cases, counselling sessions and engagement activities
• Prepare reports on welfare trends, case summaries and programme outcomes
• Ensure proper documentation and compliance with confidentiality and data protection requirements

General Support

• Support dormitory management in welfare-related initiatives and ad-hoc projects
• Perform any other duties assigned by the Management

Requirements

• Diploma or Degree in Counselling, Psychology, Social Work, Community Services or related field
• Relevant experience in counselling, social service, welfare support or community engagement preferred
• Strong interpersonal, communication and conflict resolution skills
• Ability to work with individuals from diverse cultural backgrounds
• High level of empathy, professionalism and emotional resilience
• Ability to maintain strict confidentiality and handle sensitive cases appropriately
• Multilingual ability (e.g., Tamil, Bengali, Mandarin) is an advantage to support effective communication with dormitory residents from diverse backgrounds
• Willingness to work flexible hours when required for welfare or crisis situations

Work Location

• Changi East (Tanah Merah Coast Road)