Wellness Center Manager

About the Role

The Wellness Center Manager will lead and oversee the daily operations of a community-focused wellness center in British Columbia, ensuring the delivery of high-quality mental health and social services. This role is pivotal in developing and implementing comprehensive training programs that empower staff and enhance client outcomes. The manager will coordinate case management services, ensuring clients receive personalized support aligned with Medicaid guidelines and other relevant policies. By fostering partnerships with local agencies and stakeholders, the manager will expand the center’s reach and effectiveness in addressing community wellness needs. Ultimately, this position aims to create a supportive, efficient, and responsive environment that promotes holistic health and well-being for all clients served.

Job Responsibilities

• Manage and supervise wellness center staff, including hiring, training, and performance evaluations.
• Develop, implement, and monitor training programs focused on mental health and social services best practices.
• Oversee case management processes to ensure clients receive appropriate and timely support services.
• Ensure compliance with Medicaid regulations and other relevant funding and reporting requirements.
• Collaborate with community partners, healthcare providers, and social service agencies to enhance service delivery and resource availability.
• Monitor program effectiveness through data collection and analysis, making adjustments to improve client outcomes.
• Manage the center’s budget, resources, and administrative functions to maintain operational efficiency.
• Promote a client-centered approach that respects diversity, equity, and inclusion within all services provided.

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related field.
• Minimum of 3 years of experience in mental health services, social services, or case management.
• Demonstrated knowledge of Medicaid policies and procedures relevant to community health programs.
• Proven experience in managing or coordinating training programs for healthcare or social service staff.
• Strong leadership and organizational skills with the ability to manage multiple priorities effectively.

Preferred Qualifications

• Master’s degree in Social Work, Mental Health Counseling, Public Health, or related discipline.
• Experience working within the British Columbia healthcare or social services system.
• Certification in case management or related professional credentials.
• Familiarity with community outreach and partnership development strategies.
• Experience with budget management and grant writing.

Skills

The Wellness Center Manager will utilize mental health expertise daily to guide program development and ensure client-centered care. Training program skills are essential for designing and delivering effective staff education that enhances service quality. Knowledge of social services and case management enables the manager to coordinate comprehensive support tailored to individual client needs. Understanding Medicaid regulations ensures compliance and proper utilization of funding streams. Additionally, leadership and communication skills are critical for fostering collaboration among staff, clients, and community partners, driving continuous improvement and positive outcomes.