Wellness Facilitator
Summary
A Wellness Facilitator at Ice Faction manages daily operations, ensures facility upkeep, and delivers exceptional member service in a social recovery club offering ice baths, saunas, and wellness amenities.
Company Overview
Ice Faction is your social recovery club where feeling good meets good company. Enjoy ice baths, saunas, steam rooms, hot magnesium baths, and a smoothie bar in a welcoming, energizing community focused on simple, social recovery.
Job Summary
The Wellness Facilitator supports the Club Manager in managing daily club operations, enhancing member experiences, fostering a positive team culture, and contributing to business growth in a health and wellness environment.
Responsibilities
Operations
- Support daily club operations including opening and closing routines, inventory management, and facility upkeep to ensure smooth functioning
- Complete operational checklists across recovery, café, and service areas to maintain standards and compliance
- Identify and escalate operational issues promptly to the Club Manager
- Maintain health and safety standards, financial procedures, and regulatory compliance within the club
People, Culture & Performance
- Foster a positive, energetic, and team-focused club culture aligned with Ice Faction’s values
- Support team motivation and performance through active engagement
Member Experience
- Maintain a visible, approachable presence on the floor to deliver exceptional member service and support
- Facilitate community-building initiatives, events, and activations to boost member engagement and retention
- Address member concerns efficiently and escalate only when necessary
Commercial & Growth
- Assist in initiatives to grow revenue from memberships, café sales, and retail offerings
- Support marketing and partnership activities to increase club visibility and attract new members
What Success Looks Like
- Members feel welcomed, valued, and motivated to return
- Team members are supported, coached, and perform consistently at a high level
- Daily operations run smoothly with strong compliance to standards
- Contributions to revenue growth and club profitability are evident
- Preparedness to step into the Club Manager role when required, demonstrating confidence and capability