WELLNESS SPECIALIST (45419)

Overall Compensation & Benefits:

• Medical, Dental, & Vision insurance packages - FT employees
• 401k plan – Employer matching
• Paid time off accruals
• 20% Employee discount
• Free Box Items for employees
• Performance reviews (60-day, 6-month, Annual)
• Quarterly Bonus*
• Happy Hour Bonus*
• Birthday Bonus*

*For more information, please contact us, and we will be happy to answer any questions about this benefit.

General Purpose: To provide customer service in a friendly and professional manner by maintaining a high level of customer satisfaction in handling all inquiries, orders, special orders, and returns; carry out any special assignments given by the Wellness Manager. To assist in creating an abundant, well-stocked Wellness department that is clean, organized, and appealing.

Essential Duties:

• Maintain Wellness department through ordering, receiving, pricing, facing, and stocking.
• Properly record and file all customer returns and error/damaged products, and then follow through with vendor credits in the credit log.
• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Assist customers with special requests or needs, including returns and special orders, and properly record such items.
• Pulling back stock inventory according to Wellness Manager’s weekly back stock inventory schedule.
• Maintain signage and order shelf tags as needed.
• Clean and organize the Wellness Information Booth, backroom, shelves, displays, and sales floor.
• Gain education in product knowledge, promotions, and issues to the Natural Foods Industry emphasizing vitamins/supplements and health and beauty aids.
• Supervise duties of Wellness staff, monitoring staff breaks and keeping staff productive.
• Assist Wellness Manager in ongoing staff training, department development, and succession training.
• Communicate any suggestions, concerns, questions, and customer feedback to the Wellness Manager in a timely manner.
• Adhere to all store policies as outlined by the Wellness Manager, Staff Member Handbook, Injury and Illness Prevention Plan and FDA liability standards.

Other Responsibilities:

• Provide feedback to Wellness Manager for performance evaluations.
• Support training of new staff members.
• Attend and assist with quarterly inventories.
• Use box cutter, baler, and all other equipment properly.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Assess department’s needs and take initiative to perform needed tasks.
• Follow department specific procedures for scan gun usage.
• Attend department meetings (minimum of 1/Qtr.), and all scheduled all-store meetings and mandatory vendor staff training.
• Assist other team members in achieving the goals of the department and the store.
• Attend scheduled department meetings and all store meetings.

Work Environment:

• Ability to work under a variety of conditions, including cold temperatures for extended periods of time.