WFM Real Time Analyst (Makati) | Onsite
Location: Makati
Work Setup: Onsite
Shift Schedule: Night Shift
Responsibilities:
- Monitor real-time data and daily operations to achieve performance goals.
- Analyze live metrics to identify trends, challenges, and improvement opportunities.
- Work with teams to adjust schedules and resources based on current data.
- Prepare detailed performance and exception reports for management.
- Support implementation of strategies to enhance service quality and operations.
- Collaborate with stakeholders to promptly resolve operational issues.
- Document activities accurately following company policies and procedures.
Requirements:
- At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
- Background in Business Management or Computer Science
- Must be amenable to start ASAP
- Strong analytical skills and expertise in Microsoft Excel and various data tools
- Excellent communication and interpersonal skills
- Ability to multitask and perform under pressure
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?