WFM Scheduling Analyst I (Davao / Makati) | Onsite
Location: Davao / Makati
Work Setup/Shift: Onsite; Shifting Schedule
Responsibilities:
- Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.
- Assess staffing demands and predict upcoming scheduling needs to stay ahead.
- Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.
- Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.
- Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
- Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.
Requirements:
- At least 12 months of proven experience in scheduling or workforce management in the BPO sector
- BS Math, Accountancy, or Computer Science
- Must be amenable to start ASAP
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Willingness and ability to work onsite in Makati with flexible working hours
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?