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Tasq Staffing Solutions, Inc.

WFM Software Administrator I (MOA Pasay) | Onsite

Open 16d

Location: MOA Pasay

Work Setup/Shift: Onsite; Shifting Schedule

Responsibilities:

Customize and manage the workforce management software to align perfectly with our organization's goals
Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

Requirements:

At least 12 months of experience in a workforce management software administrator or similar role
Must be amenable to start ASAP
Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
Outstanding communication and training expertise to empower call centre agents and supervisors
Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

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