WFM Team Lead (Alabang) | Onsite
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE in Alabang.
- Able to start ASAP
Education and Other Requirements:
- Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
- Willingness to work in rotational shifts
General Knowledge & Skills:
- Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
- Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
Job Responsibilities:
- Ensure that workforce is staffed optimally by creating forecast and staffing models
- Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
- Monitor SLAs and initiate contingency plans
- Makes data-supported recommendations
- Builds effective working relationships with internal and external clients/customers
Benefits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?