WFS Business Process Analyst
MAIN PURPOSE
• By using an analytical approach, drive and optimise business value-based process design and
improvement, including the optimisation of existing processes, re-engineering and design of new processes,
understanding drivers for change, and ensuring sustainability of processes post implementation across
functional areas.
• To optimise business performance through efficiency enhancements and process re-engineering
techniques.
• To translate business requirements into workable business process models/business process
architecture/functional requirements with managed business impact.
• To manage implementation and tracking of innovative continuous improvement projects.
• Support and maintain the current process management capability for WFS to assist in delivery of WFS
Operating Plan projects and initiatives as required
KEY RESPONSIBILITIES
Analysis
- Display a good understanding of the business area and its processes, to thereby analyse and
evaluate current and proposed business processes (process analysis) and to provide input into
prioritising key business improvement projects.
- Analyse business or systems problems and facilitate business solution exploration (problem
analysis).
- Define the process of how process improvement requests / suggestions are filtered up from
business.
- Model and maintain all business processes within a defined process governance structure
Business Requirements Specification (BRS)
- Work with the business to understand the business requirement and develop the Business
Requirement Specification.
- Obtain consensus on scope where requirements are extracted from multiple departments
/divisions through various engagement with Business, Developers, System Analysts and Testers
(Facilitate JAD sessions).
Projects
- Pipeline: Provide input in pipeline of prioritized potential process improvement projects for the
Business.
-
Testing: Ensure the integrity of the solution in accordance with the business requirements by
participating in testing (UAT included).
Change Management: Support the change management process by providing up to date lists of
assigned projects as wells as identifying and communicating impacts, risks and issues timeously.
-
Project Definition: Work with the project manager to develop the Project Definition Report.
-
Training: Guide the preparation of or prepare software manuals and guides with the change
manager and participate, where required, in project training.
-
Metrics: Track implemented solutions against agreed improvement metrics.
Systems Development/Integration Specification
- Initiate systems development with the Solutions Architect by giving input into the Technical and
Integration Specification.
Continuous Improvement
- Continuously identify opportunities to improve and streamline solutions.
Requirements
MINIMUM QUALIFICATION
• Commercial or Information Technology degree
EXPERIENCE REQUIRED
- 5 years relevant experience in a Business Process Analyst role.
o Preferably 3 years IT experience in a Financial Services environment.
Woolworths Financial Services is a proud South African brand, who is committed to transformation.
Meeting our employment equity goals will be taken into account in our recruitment decisions.