White Glove Desktop/Deskside Support Technician

What You’ll Do

• Desktop and Hardware Support:

  • Set up, configure, and troubleshoot desktops, laptops, and peripherals.

  • Handle very basic desktop and hardware issues with care and precision.

• Application Assistance:

  • Provide support for software and applications (we’ll train you on the details).

  • Make sure users are comfortable and confident with their tech tools.

• Printer Support:

  • Install and maintain printers.

  • Solve common printing issues to keep things running smoothly.

• Occasional A/V and Access Control Help (Bonus):

  • Assist with A/V conferencing setups and troubleshooting (nice to have but not required).

  • Knowledge of access control and camera systems is a plus, but we’re happy to teach.

• Travel Between Locations:

  • You’ll rotate between three nearby facilities on different days (so having a car is a must).

• Customer-Focused Service:

  • Deliver exceptional, hands-on support with a “can-do” attitude.

  • Be approachable, helpful, and easy to work with – we value great people skills!

What You’ll Bring

• Some experience with desktop support and troubleshooting.

• A willingness to learn – especially for application support (we’ll guide you).

• Strong communication and interpersonal skills – helpfulness is key.

• A proactive approach to solving problems and keeping users happy.

• Reliable transportation to travel between nearby locations.

What We’re Offering

• Great Pay: Very competitive compensation.

• Fantastic Benefits:

  • Medical, dental, vision, and life insurance.

  • Matching 401(k).

• Generous Time Off: Lots of PTO, holidays

• A Great Work Environment: Supportive team, positive atmosphere, and a chance to make a real difference.

If you’re someone who loves technology, enjoys helping people, and thrives in an environment where your work is appreciated, we’d love to hear from you!